Revolutionising Health Data Management
Three partner organisations – Channel 3 Consulting, Grant Thornton UK LLP and Me Learning – joined forces to deliver a programme of transformation work aiming to improve the way activity data is captured and used at the four main NHS providers of community services in North West London.
This has improved the accuracy and consistency of activity data available to inform key decisions affecting patients. Staff have greater understanding on why and how information is recorded and used and are spending less time on data input.
The programme, which commenced in 2022, has improved the way data is captured and used by the four trusts. Data is now recorded, reported and used consistently across all four organisations and in line with national standards.
Empowering Pharma Professionals to optimise processes
When a global biopharmaceutical company introduces a new way of working, this requires meticulous planning and execution. They wanted a digital training package which would empower medical and healthcare professionals to work more collaboratively, optimise processes, and deliver exceptional care solutions to those in need.
We worked with our client to develop an innovative digital learning solution, aimed at fostering a cohesive understanding on Agile, an outcome that was in line with their transformation goals.
A major software adoption solution for technology systems
When Arden & GEM, a leading NHS Commissioning Support Unit, were in search of a solution that ensured their primary care clients had access to the skills and knowledge they need to use two common software systems, they turned to Me Learning.
The training needed to be suitable for existing staff and support new starters joining those same GP practices in the future. Arden & GEM’s trainers also wanted to remove the repetitive aspects of training delivery, so they could focus their attention on the things that needed their expertise.
We created digital learning tutorials to support the use of SystmOne and Emis Web for more than 450 primary care practices in Hampshire and the Isle of Wight, Lincolnshire, and Essex, supported by Arden & GEM. This provided consistent training across the entire Arden & GEM primary care customer base, reducing pressure on its help desk and improving utilisation of its expert training resources.
Me Learning was selected as part of two separate competitive tenders, due to its innovative approach to software learning, combined with its experience in the health and care sectors, which gave them assurance that we’d help their clients achieve great outcomes.
Cutting-edge training to support system optimisation at DCHS
Derbyshire Community Health Services (DCHS) NHS Foundation Trust were looking for a learning solution to help them achieve consistent adoption of new ways of working across eight different sites for two large-scale optimisation programmes related to their SystmOne solution. The optimisations covered Therapy, Nursing and Documentation services and workstreams.
They turned to Me Learning in partnership with Channel 3 Consulting to enable them to meet tight timescales, without compromising on the quality of the learner experience. We designed, developed and delivered a blended solution comprising digital and virtual learning, which provided them an opportunity to learn new processes in a familiar environment that reflected the live system, giving them a chance to build confidence ahead of the go-live.
A solution for a major system upgrade commissioned by NHS Somerset ICB
Me Learning is working in partnership with Black Pear Software, to create, develop and deliver blended awareness, communications, engagement and learning solutions to support the roll out of a major system upgrade, commissioned by NHS Somerset Integrated Care Board (ICB). The upgrade is part of the SIDeR+ programme provides on-demand shared care records and a suite of shared care forms and care plans.
Me Learning’s overall objective is create innovative solutions that help the SIDeR+ team achieve full adoption of the Black Pear software, so they can maximise benefits and further improve patient experience, treatment and outcomes.
With over 2,200 users working in different sectors and service lines across the entire ICB, the awareness and learning solutions need to cater for a wide variety of roles and tech-confidence levels, for existing and future employees.
Me Learning will use cutting-edge tools and techniques to engage learners and help them gain the knowledge they need to support them in their role. These innovative blended solutions will ensure the right balance between scale, pace, sustainability and opportunities for peer engagement and confidence building.
A major transformation initiative at national police service
A suite of tailored digital training by Me Learning is helping 10,000 police officers at a national police and security service embed new ways of working and build vital skills on Saab UK’s unified control room software solution, SAFE.
The national police service involved needed an extensive programme of digital learning to support the implementation by Saab UK, so they could reduce abstractions from duties, deliver training within a tight timeline and provide facilities to train future new starters.
Me Learning worked with Saab UK to design, develop and deliver an extensive suite of digital learning to support the transformation programme. The programme is designed to enhance the safety of the public and the client’s workforce. All police officers are following a digital and blended learning pathway appropriate to the way they use SAFE in their role.
Technology implementation made easy at NHS trust
Digital care software users at a community healthcare trust were able to learn quickly, safely and easily thanks to a partnership between Me Learning and the software provider, The Access Group on their Electronic Patient Record solution Access Rio.
We provided fully digitised role-specific training which was used during a major technology implementation at the Trust, cutting training time by up to half, meaning learners could spend more time caring for their patients rather than away from the workplace. The training was designed for 1,200 healthcare professionals, enabling them to grasp new functionality in record time as well as practice in preparation for the new system go-live.
Accelerating digital transformation at Northumbria Police
Northumbria Police were looking to drastically reduce staff training time for a new command and control solution which was to be implemented as part of a major five-year programme to replace a number of legacy systems, some of which were 35 years old.
They wanted to use technology-led learning to support the roll out of the new control room solutions, STORM and Aspire, and the associated new ways of working. Me Learning deployed a digital transformation solution that helped them reduce their training timeline from 18 months to six months. It also enabled them to have a sustainable, interactive solution that has been incorporated into induction programmes for new officers and staff.
A transformation project to future-proof new starters
Redcar and Cleveland Borough Council were aware that their steady churn of employees had resulted in a constant need to get new starters up to speed on basic system functionality. This not only consumed valuable resources but also hindered the ability of new starters to maximise their potential on the job.
Recognising the importance of empowering their staff, the council aimed to ensure training opportunities were accessible to all employees. With limited resources available, they turned to the expertise of Me Learning to create a technology-driven training solution which would accelerate the competency and confidence of their existing employees as well as providing an ongoing training platform that could support the development of new staff.
A positive culture change and an empowered skilled workforce
National Museums of Liverpool made a critical decision to embark on a digital transformation journey to move most of their in-person training online, with the help of Me Learning.
Every year since the start of this relationship, their workforce of over 650 employees has continued to build a variety of skills and knowledge on relevant topics using online learning. Now looking back, their decision to work with Me Learning has led to a major culture change in the way training is embraced across the seven museums and galleries making up National Museums of Liverpool (NML).
National Museums Liverpool incorporates: International Slavery Museum, Lady Lever Art Gallery, Maritime Museum, Museum of Liverpool, Sudley House, Walker Art Gallery, and World Museum.